|Technical support 24 / 7 / 365|
|Time of reaction in case of a server failure||1 hour||1 hour||1 hour||30 minutes|
|Time of hardware failure fixing||up to 24 hours||up to 4 hours||up to 4 hours||up to 2 hours|
|Charts of network connection load and traffic usage|
|Statistics of: system load, network traffic, use of resources|
|Help with server and software configuration|
|Continuous, remote server and services monitoring|
|Technical advice about development and strategy of system management||1 hours||2 hours||Unlimited|
|Analysis of the state of a system and software on request|
|Number of administrator’s work hours in a package (per month)||2 hours||10 hours||Unlimited *|
|Monthly fee for each server||Free||€53.00 net||€106.00 net||individual pricing|
|Quarterly fee for each server – save 10%||Free||€143.00 net||€286.00 net||individual pricing|
|Annual fee for each server – save 20%||Free||€508.00 net||€1017.00 net||individual pricing|
* individual pricing
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